What is the full returns and refunds process?
What you can return
Most items can be returned within 30 days of delivery, provided they are unused, in original condition, and in the original packaging with any tags attached.
How to start a return
- Open your account and go to My Orders, or contact support.
- Select the item(s) to return and the reason.
- Print the prepaid return label we email you.
- Repack the item, attach the label, and drop it at any partner location.
Your refund
Once we receive and inspect your return, the refund goes to your original payment method within 5-10 business days. You get an email when it is on its way.
Exchanges
The quickest way to exchange is to return the original for a refund and place a new order, so you are not waiting on stock.
Faulty or incorrect items
If an item arrives faulty or we sent the wrong product, your return is completely free and we prioritise your replacement or refund.
Exceptions
Personalised products and items marked final sale cannot be returned unless faulty. Any exceptions are noted on the product page.