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Advanced FAQ: Module Guide Buying & Sizing Guide Help Center

About Advanced FAQ

Can I reuse one answer across my store?

Yes. Manage an answer once, then reuse it in the FAQ hub, topic pages, product and category FAQs, and CMS widgets. Updates to the source answer flow through to those placements.

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Does Advanced FAQ work with Luma and Hyvä?

The core includes a Luma storefront. The optional Hyvä module provides Hyvä templates for the FAQ hub, topics, detailed answers, product and category placements. This demo lets you compare both storefronts.

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How do product and category FAQs work?

Assign FAQ items directly to a product, or attach them to a category for shared guidance. Products inherit relevant category answers. An optional rule module automates product assignment using catalog conditions.

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What search and reporting features are available?

The core includes MySQL FAQ search. The optional OpenSearch module adds prefix matching and background indexing. Search Insights records search phrases and result counts so editors can spot unanswered questions.

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Can I translate FAQs for different store views?

Yes. Store-view overrides support localised questions, short and long answers, visibility, metadata and detail URL keys. Content falls back to shared defaults when an override is absent.

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Can a headless storefront use the FAQ content?

Yes. Optional REST and GraphQL modules expose active topics, topic FAQs, and contextual answers for products and categories. Public responses respect the current store view and content visibility.

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Does the module include AI answer generation?

AI drafting is an optional add-on. With Advanced FAQ AI and a configured AI provider, editors can generate an editable draft from a question, review it, and save the final answer in Magento admin.

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What does Advanced FAQ provide for content discoverability?

Optional detail pages, canonical URLs, breadcrumbs, sitemap inclusion and configurable FAQPage JSON-LD give your answers a clear structure. Rich answers support WYSIWYG content, CMS directives and PageBuilder.

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Versand & Lieferung

How much does shipping cost?
Standard shipping is free on orders above the threshold shown at checkout; below that a small flat rate applies. Express and next-day options are available for an additional fee, calculated by weight and destination.
Do you ship internationally?
Yes, we ship to most countries. Any duties or taxes for orders outside your region are either calculated at checkout or collected by the courier on delivery, depending on the destination.
Can I track my order?
Absolutely. As soon as your order is dispatched we email you a tracking link so you can follow it from our warehouse right to your door.
Can I change my delivery address after ordering?
If your order has not shipped yet, contact our support team and we will update the address. Once it is with the courier we can no longer change it, but you can usually redirect it via the courier's tracking page.
Do you ship internationally, and how does it work?
Yes - we ship to most countries worldwide. Delivery times, costs and customs handling depend on your destination. Read the full guide for regions, estimates and duties.

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How do I track my order?

Use the tracking link in your shipping confirmation email.

Returns & Refunds

What is your return window?

You can return items within 30 days of delivery.

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What is your return policy?
You can return most items within 30 days of delivery, unused and in their original packaging, for a full refund. A few items (personalised or final-sale) are excluded, and this is noted on the product page.
How do I return an item?
Start a return from your account or by contacting support. We email you a prepaid return label and simple instructions - just repack the item, attach the label, and drop it off.
When will I get my refund?
Refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the returned item. Your bank may take a few extra days to display it.
Do you offer exchanges?
Yes. The fastest way is to return the original item for a refund and place a new order for the size or colour you want, so you are not left waiting on stock.
Who pays for return shipping?
Returns are free when an item is faulty or we sent the wrong product. For change-of-mind returns a small return-shipping fee is deducted from your refund, and it is shown before you confirm.
Can I return sale items?
Sale items can be returned within the same 30-day window unless they are marked 'final sale'. Final-sale items are not eligible for return or refund.
What is the full returns and refunds process?
You have 30 days to return most items for a refund or exchange. This guide covers eligibility, how to start a return, refund timing, faulty items and exceptions.

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Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. In selected countries you can also pay with Klarna or by bank transfer at checkout.
Is it safe to pay on your website?
Yes. Every payment runs over an encrypted (TLS) connection through a PCI-DSS-compliant provider. We never see or store your full card number, and card payments are protected by 3-D Secure.
When is my card charged?
We authorise your card when you place the order and capture the payment when it ships. For pre-orders you are only charged once the item is dispatched.
Can I pay in installments?
Where Klarna is available you can split your purchase into interest-free installments or pay 30 days later. The options you qualify for are shown at checkout.
Why was my payment declined?
The most common reasons are insufficient funds, an incorrect billing address, or your bank blocking an unfamiliar merchant. Check your details or contact your bank and try again - no order is created for a declined payment.
Do you store my card details?
No. Card data is tokenised by our payment provider; we only keep a secure token so you can check out faster next time, never the card number itself.
How do you keep my payment information secure?
All payments are encrypted and processed by a PCI-DSS-compliant provider, and we never store your card number. This guide explains our security measures in detail.

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