FAQ Topic
Returns & Refunds
How to return items and get a refund.
What is your return policy?
You can return most items within 30 days of delivery, unused and in their original packaging, for a full refund. A few items (personalised or final-sale) are excluded, and this is noted on the product page.
How do I return an item?
Start a return from your account or by contacting support. We email you a prepaid return label and simple instructions - just repack the item, attach the label, and drop it off.
When will I get my refund?
Refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the returned item. Your bank may take a few extra days to display it.
Do you offer exchanges?
Yes. The fastest way is to return the original item for a refund and place a new order for the size or colour you want, so you are not left waiting on stock.
Who pays for return shipping?
Returns are free when an item is faulty or we sent the wrong product. For change-of-mind returns a small return-shipping fee is deducted from your refund, and it is shown before you confirm.
Can I return sale items?
Sale items can be returned within the same 30-day window unless they are marked 'final sale'. Final-sale items are not eligible for return or refund.
What is the full returns and refunds process?
You have 30 days to return most items for a refund or exchange. This guide covers eligibility, how to start a return, refund timing, faulty items and exceptions.